Social responsability

Committed to society and the environment

QUALITY, ENVIRONMENT AND SOCIAL RESPONSIBILITY POLICY
Ferrer Hotels is a family hotel company founded in 1965 with its first establishment, the Ferrer Concord,
located in the north of the island of Mallorca. From the beginning, we wanted to grow in number of clients, that
meant opening new establishments and optimizing the seasons to the maximum, but always taking into account our
main objective which is none other than the maximum satisfaction of our guests, which implies a permanent
commitment towards the improvement of our services and all this with the maximum respect and protection of our
environment. Today we have a company completely focused on the satisfaction of our customers, respect for the
environment, and with establishments on the island of Mallorca and Menorca.
At Ferrer Hotels we base our management on the following pillars:
 Distinguish ourselves through the treatment that we offer to our clients with the ultimate goal of making
your stay a unique experience.
 The co-responsibility in the conservation, improvement, and respect for the environment, in order to
provide a prosperous, sustainable and healthy environment.
 Care for the company's personnel, valuing it as a fundamental pillar for the development of our activity,
respecting the fundamental human and worker rights and promoting equal opportunities.
 The promotion of a responsible tourism, which encompasses support for the community, culture and local
traditions.
For this, in Ferrer Hotels we assume the following commitments:
 The search for the satisfaction of our internal and external customers. Understand and anticipate your
expectations and comply with the applicable requirements.
 Involve ourselves in a direct and committed way in the management of quality and environment of all
products and services to achieve continuous improvement.
 Optimize all resources and energies by matching the efficient, responsible and sustainable management of
our establishments with the satisfaction of our customers. Be efficient and effective in the services we
provide.
 Adopt the necessary measures to reduce and prevent any contamination that might result from our activity.
 Comply with the current legislation and other agreed requirements.
 Retain talent in order to achieve organizational growth.
 Pay attention to the staff, motivating them through incentives, training and Ferrer Team social advantages,
promoting a good transversal internal communication and supporting the conciliation of family and work
life.
 Improve our external communication by involving stakeholders through different environmental actions and
solidarity campaigns.
 Support the local community through different corporate social responsibility campaigns such as the
promotion of sports and the donation of food, furniture, etc.
 Develop strategic alliances with the suppliers to be more competitive and sustainable.
 Continuously improve the Management System.
This Policy serves as a reference framework for Ferrer Hotels, in order to establish the company's
Quality, Environment and SR objectives.
Palma, 10th January 2022.
Esteban Xamena
Director General Ferrer Hotels

If you want more information, please send us an email or call us and we will be happy to help you.