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Legal note

This legal notice and information (hereinafter, the "Legal Notice") are intended to regulate the use of the Internet portal service"www.ferrerhotels.com” (hereinafter, the "Portal"). We recommend that you read these Conditions carefully before starting to use the service.

To comply with the provisions of Law 34/2002, of 11 July, on information society and electronic commerce services, the general information data on this web site are listed below

Owner: HOTELES FERRER S.L. (Ferrer Hotels)
Address: C/Romero, 5. 07458, Santa Margalida. Illes Balears
Contact Information: reservas@ferrerhotels.com
Tax ID number (CIF): B07156458

The access and/or use of the Portal attributes to the user the condition of User, accepting, from that moment, fully and without reservations, these Terms and Conditions as well as the Particular Conditions that, if applicable, complement, modify or replace the General Conditions in relation to certain services and contents of the Portal. Therefore, prior to the use of the services offered by the Portal, the user must also carefully read the corresponding Particular Conditions.

Also, the use of the Portal is also subject to all warnings, regulations of use and instructions, made known to the user by Ferrer Hotels to the extent that they replace, complete and/or modify this Legal Notice. Ferrer Hotels can, in order to improve the functioning of the Portal and for the benefit of its users, modify the services provided and any substantial aspect of this site, as well as the operational, technical and terms of use of the Portal services.

Likewise, Ferrer Hotels may modify these General Conditions or the Particular Conditions that apply to a service or content, which will be published on the Portal through the corresponding notice. The modifications will not be applied retroactively and will come into force as of the date of their publication. If you do not agree to the amended conditions of a service, you must stop using that service. We recommend that you periodically check the conditions of use of the Portal.

Use of the website, its services and contents

The user undertakes to use the Portal and its services and contents in accordance with current legislation, morality, good practice and public order, as well as not to contravene the provisions of this legal notice and those conditions that complement, modify or substitute it. As a result, the User is obliged not to use the Portal or its services and contents, for purposes or effects which are illicit or harmful to the rights and/or interests of Ferrer Hotels or third parties that, in any way, may damage the normal functioning of the Portal or that of the services accessible through it, for the rest of its users, Ferrer Hotels and/or its image.

In general, the provision of services does not require prior subscription or registration of users. However, Ferrer Hotels may condition the use of some of the services to the previous completion of the corresponding user registration or to the filling in of forms. In any case, the registration will be carried out in the manner expressly indicated in the service itself or in the particular conditions that regulate it, the user must provide truthful information and keep the information provided updated at all times. The User will be solely responsible for any false or inaccurate statements made and the damages caused to Ferrer Hotels or third parties for the information provided.

Regarding the contents (information, texts, graphics, sound and/or image files, photographs, designs, etc.), the following is prohibited:

  • Their reproduction, copying, distribution, dissemination, public communication, transformation or modification, unless it is authorised by its legitimate owners or is legally permitted.
  • Any violation of the rights of Ferrer Hotels or of the legitimate owners thereof.
  • Their use for any type of commercial or advertising purpose other than those strictly permitted.
  • Any attempt to obtain the contents of the Portal by any means other than those made available to users, as well as those typically used in the network, provided that they do not cause any harm to the Ferrer Hotels Portal and/or its services or contents. User liability for damages and grounds for exclusion

The use of the Portal will be carried out under the sole and exclusive responsibility of the user, and Ferrer Hotels will be expressly exonerated from damages and/or losses caused to the user or third parties for said use which is contrary to the provisions of this Legal Notice and the particular conditions that in each case are applicable. Said liability shall extend to the use, by the user or any third party, of any password or similar assigned to access the Portal, if any, or to any of its services.

Notwithstanding the foregoing, Ferrer Hotels reserves the right to refuse at any time and without prior notice, access to the Portal to those users who fail to comply with these general conditions, or the particular conditions that apply to them in each case, as well as for breach of laws, morality and/or public order.

The exclusion of a user shall not waive the right of Ferrer Hotels to lodge the corresponding legal action or any compensation available thereof.

Hyperlinks

The Portal may make available to users connections and links to other websites managed and controlled by third parties. These links have the exclusive function of making it easier for users to search for information, contents and services on the Internet, and in no case can be regarded as a suggestion, recommendation or invitation to visit them. Ferrer Hotels does not market, direct, or previously control, nor does it own the content, services, information and statements available on these websites.

Therefore, Ferrer Hotels does not assume any type of liability, even indirectly or subsidiary, for damages of any kind that may arise from access, maintenance, use, quality, lawfulness, reliability and usefulness of the contents, information, communications, opinions, manifestations, products and services existing or offered on websites not managed by Ferrer Hotels and that are accessible through the Portal.

Persons or entities that intend to make or carry out a hyperlink from a web page of another internet portal to any of the pages of the Ferrer Hotels portal shall be subject to the following conditions:

  • The reproduction neither total nor partial of any of the services or contents of the Portal is allowed.
  • Deep-links, IMG or image links, or frames with the pages of the portal will not be established without the prior express authorisation of Ferrer Hotels.
  • No false, inaccurate or incorrect manifestation will be included on the pages of the Ferrer Hotels portal, its employees, or on the services or contents of the portal.
  • Except for those signs that are part of the "hyperlink", the website on which it is established will not contain any trademark, trade name, establishment label, name, logo, slogan or other distinctive signs belonging to Ferrer Hotels, unless expressly authorised by the latter.
  • The establishment of the "hyperlink" does not imply the existence of relations between Ferrer Hotels and the owner of the website or portal from which it is made, nor the knowledge and acceptance of Ferrer Hotels of the services and contents offered on said portal.
  • Ferrer Hotels will not be responsible for the contents or services made available to the public on the website or portal from which the "hyperlink" is made, nor for the information and statements included therein.
  • The website where the "hyperlink" is established will not contain illegal information or content, contrary to morals and generally accepted good customs and public order, nor will it include content that which is contrary to any rights of third parties.
  • Any "hyperlink" to the Portal will be made to its main page or main pages of the sections it contains.

Intellectual Property

All trademarks, trade names or distinctive signs of any kind that appear on the Portal are the property of Ferrer Hotels or its licensors, and it may not be construed that the use or access to the Portal and/or the services offered in it give the User the right to any of the mentioned brands, commercial names and/or distinctive signs. In particular, the brands included in the Portal are subject to the applicable legislation on industrial property, being prohibited its reproduction or use without the authorisation of its owner.

In addition, the contents and information appearing on the Portal are the intellectual property of Ferrer Hotels or its licensors, and it may not be construed, pursuant to the provisions of this Legal Notice, that any of such rights of exploitation that exist or may be exist on said contents or information be extended to the User, beyond what is strictly necessary for the correct use of the Portal and the services offered through it.

Ferrer Hotels maintains a firm commitment to the protection of Intellectual and Industrial Property on the Network. To this end, Ferrer Hotels declares that it applies and implements high security standards to protect the contents exposed on its Web page. However, despite this, extraordinary situations may occur that are not attributable to Ferrer Hotels that are beyond their control. In this sense, for the purposes of preserving the rights of industrial and intellectual property in the event that any user or third party considers that there has been a violation of their legitimate rights due to the introduction of certain content on the Portal, they must notify said circumstance to Ferrer Hotels at the postal address referred to above.

The intellectual property rights of the Web www.ferrerhotels.com, as well as any of the elements which might be considered the result of an agreement with the rules of Intellectual Property, belong solely and exclusively to Ferrer Hotels as it is the owner of all intellectual property rights.

As the sole owner of the intellectual property rights of the Portal, Ferrer Hotels is responsible for the exclusive exercise of the rights derived from the ownership of the domain www.ferrerhotels.com and, consequently, for granting any authorisation for the exercise of any activity derived from the rights of exploitation thereof. This includes, in particular, the right of reproduction, the right of public communication, the right of distribution, the right of making available to the public or the right of transformation into whatever format used.

Any citation or reference to the industrial property rights of third parties, included on the Portal, implies a recognition by Ferrer Hotels in favour of their owners, of the corresponding rights of industrial and intellectual property. Their inclusion or reference on the Portal does not imply the existence of any right or responsibility on the part of Ferrer Hotels regarding them, their inclusion and citation having been duly authorised, according to the stipulations of current legislation, and such inclusion should not be considered as a sponsorship or recommendation by Ferrer Hotels of the referred brands.

The legitimacy of the intellectual or industrial property rights corresponding to the content provided by third parties is their exclusive responsibility.

Internet users who access the Portal can view the information contained therein and carry out private downloads or reproductions on their computer systems, provided that the reproduced elements are not subsequently transferred to third parties or installed on a server connected to the Internet or a local network. The distribution, modification, assignment, public communication or any other act, of part or all of the information published on the Portal is not allowed, without prejudice to the provisions of this Legal Notice, without prior authorisation from Ferrer Hotels.

The user must use the contents and information collected on the Portal, in a diligent, correct and lawful manner and, specifically, only for personal and non-commercial use, provided that the content or any mention of sources, copyright and other data identifying the rights of Ferrer Hotels or third parties is not deleted or modified, that is, respecting their original form. Any reproduction or copy, distribution or publication, of any kind, of the content of the information published on the Portal is forbidden without prior written authorisation from Ferrer Hotels.

Exclusion of liability and guarantees

FERRER HOTELS DOES NOT GRANT ANY GUARANTEE NOR IS RESPONSIBLE UNDER ANY CIRCUMSTANCES FOR THE RELIABILITY, AVAILABILITY OR CONTINUITY OF THE SERVICES MADE AVAILABLE TO THE USER THROUGH THE PORTAL. THE LATTER EXCLUDES ANY LIABILITY FOR DAMAGES AND/OR LOSSES THAT MAY RESULT FROM THE LACK OF AVAILABILITY, RELIABILITY OR CONTINUITY OF THE PORTAL OR ITS SERVICES, ALTHOUGH IT WILL TRY TO FACILITATE, AS FAR AS POSSIBLE, TECHNICAL ASSISTANCE FOR THE AFFECTED PERSON, AS WELL AS TRY TO IMMEDIATELY RESTORE THE INTERRUPTED SERVICE, PUTING ALTERNATIVE MEDIA AT THE DISPOSAL OF THE LATTER, TO THE EXTENT OF ITS POSSIBILITIES. IN NO EVENT WILL FERRER HOTELS BE LIABLE FOR ANY LOSSES OR DAMAGES OF ANY KIND ARISING OUT OF THE ACCESS AND/OR USE OF THE PORTAL OR THE RESERVATION SYSTEM. THE CUSTOMER MAY WRITE TO MAKE ANY CLAIMS, SENDING THEM VIA THE RECEPTION OF THE HOTEL ITSELF, OR VIA THE E-MAIL ADDRESS: reservas@ferrerhotels.com

FERRER HOTELS IS NOT OBLIGED TO CHECK, NOR DOES IT CARRY OUT CHECKS BEFOREHAND FOR THE ABSENCE OF VIRUSES OR ELEMENTS IN THE CONTENTS, WHICH CAN CAUSE ALTERATIONS IN THE SOFTWARE OR HARDWARE OF THE USERS OR PERSONS WHO VISIT THE WEB PAGE, SO IT WILL NOT ANSWER FOR DAMAGES OF ANY NATURE THAT COULD BE DERIVED FROM THE ABOVE.

Similarly, Ferrer Hotels does not grant any guarantee or liability, in any case, for damages of any kind that could be caused by:

  • The lack of usefulness, appropriateness or validity of the Portal and/or its services or contents to satisfy the needs, activities or specific results or expectations of users.
  • The reception, obtaining, storage, diffusion or transmission, by the Users, of the contents and the infringement of intellectual property rights and industrial rights, those pertaining to brands, honour, personal and family privacy, data protection, image or property rights or any right of third parties as a result of such actions.
  • Unlawful, negligent or fraudulent use contrary to these General Conditions, good faith, generally accepted uses or public order, the Portal, its services or contents by the users.
  • The absence of legality, quality, faithfulness, usefulness, or updating of and availability of the services provided by third parties and made available to users on the Portal and/or the content.
  • The breach by third parties of their obligations or commitments in relation to the services provided to users through the Portal.
  • The opinions expressed by the users in the forums, chats and opinion messages that could be enabled in the different areas of the Portal.
  • The knowledge that unauthorised third parties may have of the class, conditions, characteristics and circumstances of the use that users make of the Portal and of the services and/or contents.

Privacy policy and the processing of Personal Data

Due to the characteristics of the activity and services that Ferrer Hotels offers and pursuing the perfect development and achievement of its objectives, it is necessary to process the personal data of Users, which are facilitated for the provision of services offered through the Portal, as well as the transfer of these data to third parties, including international transfers. To do this, said data will be collected and processed in an automated file owned by HOTELES FERRER S.L., domiciled at in Calle Romero número 5 de Santa Margalida, 07458 Illes Balears, España/Spain. In this sense, Ferrer Hotels guarantees that it will treat your personal data confidentially, as well as applying the strictest security measures required by Spanish regulations regarding data protection for the treatment and storage thereof.

IN ANY CASE, THE PURPOSES FOR WHICH THE DATA PROVIDED BY THE USERS ARE COLLECTED AND TREATED ARE SPECIFIED AT THE TIME OF CONTRACTING THE SPECIFIC SERVICE OFFERED THROUGH THE PORTAL IN A PARTICULAR PRIVACY CLAUSE, WHICH THE USER SHALL HAVE TO ACCEPT, AT ALL TIMES, IN ORDER TO ENTER INTO A CONTRACT FOR THE SERVICE.

Also, the holders of the data have, at all times, the right to access the file, being able to exercise the rights of rectification, cancellation and opposition in the terms included in the data protection legislation, by writing to the General Directorate of Marketing using the postal address indicated above, or by means of an email to the address: marketing@ferrerhotels.com, and putting “Data Protection” in the subject heading. In the same way, the consent of the user for the treatment and transfer of his/her personal data will be revocable at any time without retroactive effects, in accordance with the provisions of articles 6 and 11 of the Organic Law 15/1999, of 13 December, Protection of Personal Data, through the same mechanism described above.

Applicable Legislation and Jurisdiction

These General Conditions will be governed by Spanish legislation. Ferrer Hotels and the User, expressly waiving any other jurisdiction that may correspond to them, are subject to the jurisdiction of the Courts and Tribunals of the user's domicile for any questions that may arise or actions to be taken arising from the provision of the Portal service and its services and contents and on the interpretation, application, compliance or non-compliance with what is established herein. In the event that the User is domiciled outside a member state of the European Union, Ferrer Hotels and the User, expressly waiving any other jurisdiction that may correspond to them, submit to the jurisdiction of the Courts and Tribunals of Palma de Majorca.

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